Arlington
5960 Interstate 20 W.
(817) 476-6076Local help when your spa needs it.
Hot tub and swim spa repair, water care, filters, parts and covers. Real people at five Texas showrooms, not a call center.
Have this ready.
- Brand and model, for example Bullfrog A8 or Platinum Santorini.
- Serial number, usually on a label inside the equipment door.
- A photo of any error code on the control panel.
- What it is doing, in a sentence or two, and since when.
What we help with.
Start with a call or a request. The team tells you the next step, whether that is a quick fix by phone, a part, or a visit.
- Hot tub repair
- Heater not warming, jets weak, an error code on the panel? Send the brand, model and a photo of the code and we will start there.
- Swim spa repair
- Swim current, pumps, heater or controls. Same first step: tell us the model and what it is doing.
- Water care help
- Cloudy, foamy or green water. Call or visit a showroom and the team will walk you through the fix.
- Filters, parts and chemicals
- Replacement filters, water care and parts for the brands we sell, in store or from our online supplies shop.
- Covers and cover lifters
- Worn or waterlogged cover? Ask about a replacement cover or a lifter made for your spa.
- Moving or cleaning a spa
- Moving house or need a deep clean? Call the service desk to ask what we can do for your address.
How it works.
Four simple steps, and you always know what happens next.
Tell us
Call the service desk or send the request form with your model, serial number and a photo.
We call you back
Someone from the team calls during store hours to talk it through and plan the fix.
We sort it
A fix by phone, a part from the showroom, or a visit, whichever your spa needs.
Back to soaking
Questions later? The same team is a call away.
Your nearest showroom.
Every showroom is open Monday to Saturday, 10 to 6. Pick up filters and water care, or ask a question face to face.
Flower Mound
1175 Justin Rd
(972) 317-1011Richardson
331 N Central Expy
(469) 498-8300Austin
13748 Research Blvd
(512) 240-7727San Antonio
903 E Bitters Rd, Suite 316
(210) 910-4772Owner shortcuts.
Own a Finnleo infrared or hybrid sauna?
Specified Finnleo infrared and hybrid saunas and infrared kits are under a U.S. CPSC recall because panels can overheat. Check your model and serial number with Sauna360 at (866) 936-5962 or recall@sauna360.com.
Read the full noticeService questions, answered.
Plain answers from our service desk and showrooms.Call the service desk at (972) 737-5777 or send a service request online. Have your brand, model, serial number and a photo of any error code ready.
Something not right?
Send the details now. The team will call you back during store hours.