Legal

Privacy Policy

Last updated: October 4, 2026

Southern Leisure Spas & Wellness is operated by Pool Xpressions LLC ("we", "us", "our"). We operate showrooms in Arlington, Flower Mound, Richardson, Austin and San Antonio,Texas, and this website. This policy explains what personal information we collect, how we use it, and the choices you have.

Arlington showroom: 5960 Interstate 20 W., Arlington, TX 76017, USA.

Information we collect

Inquiries and service requests. Our quote, contact, and service forms collect the details you provide, which may include your name, phone number, email address, preferred showroom, product interest, and message. These forms do not opt you in to text messages.
Account information. If you create an account to view pricing or manage orders, we collect your name and email address.
Chat widget messages. If you use the chat widget on this site to send us a message, we collect the details you choose to provide, such as your name, phone number, email address, and message. The chat widget provides a separate choice to opt in to text messages.
Order information. If you place an order through your account, we collect the order details, delivery address, and related communications.
Usage information. If you accept optional analytics and Google Analytics is enabled, it collects technical and page-use information, such as browser type, device type, and the pages you view. We configure IP anonymization.

How we use your information

To respond to quote requests, booking requests, and other inquiries.
To create and manage your account, and to process and fulfill orders.
To follow up about a request you've made, by phone or email. We only send text messages after the separate chat-widget SMS opt-in described below.
To understand how visitors use this site, so we can improve it.
To meet legal, accounting, and record-keeping requirements.

Who we share it with

We do not sell your personal information. We share it only with:

Service providers that help us run our business - our customer relationship management system (for tracking quote and service requests), our website hosting provider, our video hosting provider, and our authentication provider (for account sign-in).
Google Analytics, when enabled and after you accept optional analytics, for site usage statistics. We configure IP anonymization.
Meta (Facebook), if you accept optional analytics and our Meta pixel is enabled, so we can measure ad performance. This may apply regardless of how you reached our site.
Southern Leisure in-house financing, only if you choose to apply for financing through our site - your application details go directly to Southern Leisure in-house financing, not to us.
Law enforcement or regulators, if we are legally required to.

Text messaging (SMS)

If you provide your phone number through the chat widget on this site and agree to receive text messages, we may text you about your inquiry, promotions, offers, and updates from Southern Leisure Spas & Wellness. Message frequency varies. Message and data rates may apply. Reply STOP at any time to unsubscribe, or HELP for help. Consent to receive text messages is not a condition of any purchase. We do not sell or share your mobile number with third parties for their own marketing purposes.

See our SMS Messaging Terms for opt-in, message frequency, carrier fee, STOP, and HELP details.

Cookies

We use cookies to keep you signed in to your account, remember your session, and measure site traffic through Google Analytics. You can disable cookies in your browser settings, but some parts of the site - like your account - may not work properly without them.

How long we keep it

We keep account and order information for as long as your account is active, and quote/contact form submissions for as long as reasonably needed to respond to your request and for our business records. You can ask us to delete your account and associated data at any time (see "Your choices" below).

Your choices

You can update your name and email, or delete your account entirely, from your account settings.
You can ask to see, correct, or delete the personal information we hold about you.
You can opt out of marketing follow-up at any time by asking us to stop.

Contact us

If you have questions about this policy or want to exercise any of the choices above, reach us at:

Email: cole@southernleisurespas.com
Phone: (817) 476-6076 (Arlington) or (972) 317-1011 (Flower Mound) or (469) 498-8300 (Richardson) or (512) 240-7727 (Austin) or (210) 910-4772 (San Antonio)
Mail: 5960 Interstate 20 W., Arlington, TX 76017, USA
Or visit our contact page for showroom hours and directions

Changes to this policy

We may update this policy from time to time. The "Last updated" date at the top of this page reflects the most recent changes.