Leaks & water loss
Where you see water, how quickly it drops and when the leak appears.
Warranty & non-warranty requests
A leak, an error code, or a spa that won’t heat?
Give our team the symptoms and the spa details you know. We review your request and explain diagnostic, labor and travel charges before you confirm an appointment.
Service is available within 30 miles of our Arlington, Flower Mound, Richardson, Austin and San Antonio showrooms. Additional travel is $3 per mile beyond 30 miles. Our team confirms charges before scheduling.
Small details help us understand the problem.
We review warranty and non-warranty requests. Unknown model or year? Leave it unknown and describe what you can.
Heating problems
Your set temperature, actual temperature and when heating changed.
Pump concerns
Unusual sounds, no circulation or a pump that will not run.
Weak jets
Which seats or jets are affected and whether the issue is constant.
Control issues
What the display or buttons are doing and which functions are affected.
Error codes
The exact code or a clear photo of the control panel.
Before your request
Have the basics ready.
- Service address and closest showroom.
- Brand, model, year and serial number if known.
- When the issue started, error codes and water / power status.
- Optional photos taken safely from outside the equipment.
Know the charges before you schedule.
Our team reviews diagnostic, labor and travel charges before you confirm an appointment. Warranty eligibility and parts availability depend on your spa and the issue.
Your next step
Tell us what your spa is doing.
Share the details you know. Our team reviews your request, confirms eligibility and pricing, then arranges an appointment with you.
Don’t know the model or year? Leave it unknown. Photos are optional; the form shows the available way to share them.
A few helpful answers.
Can you help with warranty and non-warranty repairs?
Yes. Send the issue, brand, model and serial number if known. Our team reviews warranty eligibility and confirms any diagnostic, labor, parts and travel charges before scheduling.
What if I do not know the model or year?
You can leave unknown details blank. A photo of the spa, model label or control-panel error code can help the team identify it. Do not open or work on electrical equipment to take a photo.
Do you service a brand you do not carry?
If your spa is a brand Southern Leisure Spas & Wellness does not carry, service availability will depend on the issue and whether we can source the necessary parts. Our team will review your request before confirming service.